Task: Identify IT Requirements for SLA

Relationships

Roles	Primary Performer: Service Level Manager	Additional Performers: Customer Liaison IT Customer Service Owner Supplier
Inputs	Mandatory: Service Level Requirements	Optional: Service Review Results
Outputs	Service Level Requirements

Main Description

IT requirements include all of the necessary actions for IT to deliver the business requirements including contracts, licenses, technology, support, facilities, staff, monitoring and reporting. IT should ensure that business-produced SLR are clear in IT terms of delivery.

More Information

Tool Mentors	TSLA - Create and Maintain Service Level Agreements