After review, some immediate corrective actions may need to be taken. This may include, for example, changes in service operation, changes in user support, or changes in service billing/charging.

These are not part of a service improvement plan, but are immediate actions that may need to be taken to fix some very apparent shortcomings. These will require Change Management to process.

Follow local policy, to determine if there are any service level billing impacts for the missed service levels.

Based on Policy: For example, depending on the contract, there can be service level billing impacts or penalties associated with missed service levels for some or all contracted services. Billing impacts may vary depending on responsibility for missed service levels, that is, service provider, customer or third party.

Determine the financial penalty impact caused by the service provider failing to attain the prescribed level of service. The application of penalties and the method for calculation is described in the contract.

Forward the service level billing impact information to appropriate parties for processing.