Task: Enact SLA

Task: Enact SLA

Disciplines: Service Level Management

Relationships

Roles	Primary Performer: Service Level Manager	Additional Performers: IT Operations Analyst IT Operator Service Delivery Manager Service Owner Supplier
Inputs	Mandatory: Service Level Agreement	Optional: None
Outputs	Service Level Agreement

Main Description

Enacting the SLA includes:

Finalizing and committing to the SLA
Executing upon the SLA
Publishing and communicating the SLA

More Information

Tool Mentors	TSLA - Create and Maintain Service Level Agreements

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