Discipline: Request Fulfillment
Relationships
Reference Workflows
Request Fulfillment
Tasks
Assign Process Responsibilities to Organizations
Communicate and Deploy Framework
Create Project Proposals
Define Measurements and Controls
Define Process Policies, Standards, and Conceptual Models
Determine Process Data Requirements
Determine Process Procedures
Determine Process Relationships to Other Processes
Identify Process Roles and Responsibilities
Specify Process Purpose, Scope, Goals, and Capabilities
Decline Further Action
Receive Service Request
Validate Requestor Profile
Verify Support Status
Close Service Request
Communicate Fulfillment Approach to Requestor
Obtain and Apply Fulfillment Approach
Route Service Request
Associate Update with Record
Notify Affected Parties Concerning Action
Receive Status Updates
Record and Perform Action
Review Progress
Scan Status of Service Requests
Analyze Request for Information
Define and Build Report
Generate and Communicate Reports
Assess Process Execution
Assess Process Framework
Audit Process
Collect Evaluation Results
Collect Feedback
Communicate to Stakeholders
Complete Evaluation
Produce Gap Analysis
Produce Process Measurements
Recommend Initiatives
Research Trends and Best Practices
Review Existing Documentation
Send Closure Notification
Categorize Service Request
Review Service Request Completion
Perform Follow-up Actions
Confirm Configuration Information
Review Service Request
Identify Records of Interest
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