Task: Route Service Request

Relationships

Roles	Primary Performer: Request Analyst	Additional Performers:
Inputs	Mandatory: Service Request	Optional: None
Outputs	Change Request Incident Service Request Service Request Routing Information

Main Description

Route the service request to the appropriate process. Incidents go to Incident Management. Change Requests go to Change Management. Actual Service Requests go to the appropriate team for fulfillment. Notify the user concerning the progress of the request.

More Information

Tool Mentors	ITSRM – Request Fulfillment