Task: Route Service Request
Disciplines: Request Fulfillment
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RolesPrimary Performer: Additional Performers:
InputsMandatory: Optional:
  • None
Outputs
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Route the service request to the appropriate process. Incidents go to Incident Management. Change Requests go to Change Management. Actual Service Requests go to the appropriate team for fulfillment. Notify the user concerning the progress of the request.
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Tool Mentors
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