Task: Review Progress
Disciplines:
Request Fulfillment
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Relationships
Roles
Primary Performer:
Request Manager
Additional Performers:
Inputs
Mandatory:
Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)
Service Request
Optional:
None
Outputs
Service Request
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Main Description
From those records selected, collect detailed information to gain a deeper understanding of the service request. During this activity, it may be necessary to begin considering action plans.
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More Information
Tool Mentors
ITSRM – Request Fulfillment
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