Task: Review Progress

Relationships

Roles	Primary Performer: Request Manager	Additional Performers:
Inputs	Mandatory: Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Service Request	Optional: None
Outputs	Service Request

Main Description

From those records selected, collect detailed information to gain a deeper understanding of the service request. During this activity, it may be necessary to begin considering action plans.

More Information

Tool Mentors	ITSRM – Request Fulfillment