Task: Identify Records of Interest

Roles	Primary Performer: Request Manager	Additional Performers:
Inputs	Mandatory: Service Request Reports	Optional: None
Outputs	Service Request

From the collection of service requests, select those that require attention and may require immediate action to promote progression of items in the domain. Selection should include records that have prompted user inquiry or complaint, have an extended period of inactivity, have progressed too slowly, or are in jeopardy of breaching service levels.