Task: Receive Service Request

Relationships

Roles	Primary Performer: Request Analyst	Additional Performers: Requestor
Inputs	Mandatory: Service Request Service Request Escalation User Input	Optional: Configuration Information
Outputs	Service Request

Main Description

Contact between the user and the Support Center is initiated through pre-determined methods, such as a telephone, web interface, facsimile, electronic mail, and walk-up. Contact may be automated. Contacts can include customer queries, calls, incidents, service requests, guidance requests and information requests. Notify the user that the service request has been logged.

More Information

Tool Mentors	ITSRM – Request Fulfillment