Task: Agree on Service Review Results

Relationships

Roles	Primary Performer: Service Level Manager	Additional Performers: IT Customer Service Delivery Manager
Inputs	Mandatory: Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Service Review Results	Optional: None
Outputs	Customer Satisfaction Issue Service Review Results

Main Description

Negotiate the results with the customer to arrive at a joint view of the service results. Identify service recommendations.

More Information

Tool Mentors	TSLA - Conduct Service Review