Task: Define Business Availability Needs

Relationships

Roles	Primary Performer: Availability Analyst	Additional Performers: IT Customer Service Level Manager
Inputs	Mandatory: Availability and Recovery Design Criteria Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)	Optional: None
Outputs	Availability Targets

Main Description

Collect and define business availability needs through Service Level Management.

More Information

Tool Mentors	TDW - Define and Implement Availability Targets and Related Measures