Task: Review Service Results With Customer

Relationships

Roles	Primary Performer: Service Level Analyst	Additional Performers: Customer Liaison IT Customer
Inputs	Mandatory: Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Service Review Results	Optional: None
Outputs	Service Review Results

Main Description

SLAs and actual service delivery results are regularly reviewed and compared, often in formal review meetings. These reviews include assessment of customer feedback in order to encompass both the measured results of service attainment as well as the customer's service quality perceptions.

More Information

Tool Mentors	TSLA - Conduct Service Review