Task: Define Accepted Targets for Availability

Relationships

Roles	Primary Performer: Availability Analyst	Additional Performers: IT Customer Service Level Manager Stakeholder
Inputs	Mandatory: Availability Targets Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)	Optional: None
Outputs	Availability Targets

Main Description

Create availability targets that are acceptable to all stakeholders.

More Information

Tool Mentors	TDW - Define and Implement Availability Targets and Related Measures