Task: Parse and Categorize Customer Satisfaction Information
Disciplines:
Customer Satisfaction Management
Relationships
Roles
Primary Performer:
Customer Satisfaction Analyst
Additional Performers:
Inputs
Mandatory:
Customer Satisfaction Data
Marketing and Sales Reports
Product Performance Assessment
Service Achievement Reports
Service Review Results
Optional:
Customer Satisfaction Targets
Service Catalog
Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)
Outputs
Customer Satisfaction Data
Main Description
Organize customer satisfaction information into various classifications. Subsequent analysis will help identify patterns and trends in these classifications.
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