Task: Specify Process Purpose, Scope, Goals, and Capabilities

Relationships

Roles	Primary Performer: Customer Satisfaction Management Process Owner	Additional Performers:
Inputs	Mandatory: Customer Profiles Service Catalog Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)	Optional: Customer Satisfaction Management Evaluation
Outputs	Customer Satisfaction Management Framework

Main Description

Describe the rationale and direction of the process.