|
Relationships
| Roles | Responsible:
| Modified By:
|
| Tasks | Input To:
| Output From:
|
Description
| Main Description |
An unqualified request for processing services involving IT resources. To be accepted for processing, it must contain
sufficient detail in order to match it against the list of existing services and to determine the characteristics
(parameters) of this specific request. Work requests can range from highly granular individual interactions (pressing a
function key on a PC) through a large clump of work (a long running batch job, perhaps with many dependent steps and
subsequent, dependent jobs).
|
Key Considerations
The various states of this work product include the following:
-
Completed - The results, in terms of data and any confirmation responses, returned to the work requestor upon
completion of the triggering request for work to be performed by the IT operational service. This output represents
the fundamental item for which the customer is paying; that is, the processing of transactions whether real time or
batched. Can include negative outcomes, such as unsuccessful processing, resource authorization failure, and
resource insufficiency.
-
Rejected - Notification that the request does not comply with work request acceptance criteria, and therefore was
rejected.
|
©Copyright IBM Corp. 2005, 2008. All Rights Reserved.
|
|
