Artifact: Delivery Resources

Relationships

Container Artifact	Solution
Roles	Responsible:	Modified By: IT Operations Analyst
Tasks	Input To: Maintain Available Resource Pool	Output From: Commit Resources Maintain Available Resource Pool

Description

Main Description	Technological and people resources which can be utilized in the process of delivering IT services to the organization.

Key Considerations

The various states of this work product include:

Assigned - All IT resources required and available to perform the required service.
Recovered - Any IT delivery resources which have been restored to normal (or acceptable) operational capability as a result of incident resolution.
Released - Resources (tapes, storage devices, networks, LANS, programs, data stores, processors, memory, etc.) that have been used in the process of performing operational services but are now available for re-assignment to other work.