Activity: A244 - Monitor and Report Service Level Achievements
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Monitor and Report Service Level Achievements Collate Service Metric Data Collect Customer Satisfaction Data and Trends Generate Service Achievement Report Report Service Target Breach Monitor Service Metrics Identify Potential or Actual Service Breaches

Activity detail diagram: Monitor and Report Service Level Achievements Service Level Analyst Collate Service Metric Data Collect Customer Satisfaction Data and Trends Generate Service Achievement Report Report Service Target Breach Monitor Service Metrics Service Level Analyst Service Level Analyst Identify Potential or Actual Service Breaches Service Level Analyst Service Metric Data and Reports Service Resilience Reports Collate Service Metric Data Service Metric Data and Reports Collate Service Metric Data Customer Satisfaction Results and Trends Service Resilience Reports Collect Customer Satisfaction Data and Trends Service Metric Data and Reports Collect Customer Satisfaction Data and Trends Service Metric Data and Reports Generate Service Achievement Report Service Achievement Reports Generate Service Achievement Report Service Achievement Reports Report Service Target Breach Service Achievement Reports Incident Stakeholder Notification Report Service Target Breach Service Execution Metric Data and Reports Service Level Package Incident Information Problem Information Service Request Reports Service Resilience Reports Customer Satisfaction Results and Trends Monitor Service Metrics Service Event Data Monitor Service Metrics Service Event Data Projected Service Outage Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Identify Potential or Actual Service Breaches Service Achievement Reports Identify Potential or Actual Service Breaches
Work Breakdown

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