Activity: A243 - Create and Maintain Service Level Agreements
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Create and Maintain Service Level Agreements Identify IT Requirements for SLA Draft SLA Perform IT Feasibility Analysis Negotiate SLA Prepare SLA Capabilities Enact SLA

Activity detail diagram: Create and Maintain Service Level Agreements Service Level Manager Identify IT Requirements for SLA Draft SLA Perform IT Feasibility Analysis Negotiate SLA Prepare SLA Capabilities Service Level Manager Service Level Manager Enact SLA Service Level Manager Service Level Requirements Identify IT Requirements for SLA Service Level Requirements Identify IT Requirements for SLA Service Pricing and Contract Information Service Level Requirements Draft SLA Service Level Agreement Draft SLA Service Level Agreement Service Level Feasibility Response Perform IT Feasibility Analysis Service Level Agreement Service Level Feasibility Request Perform IT Feasibility Analysis Service Level Agreement Negotiate SLA Service Level Agreement Negotiate SLA Service Level Agreement Prepare SLA Capabilities Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Prepare SLA Capabilities Service Level Agreement Enact SLA Service Level Agreement Enact SLA
Work Breakdown

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