Supporting Material: Automated provisioning of storage

Context

This process solves the complex challenge of provisioning heterogeneous storage using a common, customized approach based on an approval process and capacity thresholds.

Description

Steps	Process and Activity	Roles	Work products	Tools
A threshold condition triggers a need for additional storage.	Service Execution Assign and Control Delivery Resources	Data Analyst	Operational Monitoring Data	TPC – Deliver Service
Identify the storage resources that are part of the provisioning action and select the storage pool from which to provision storage.	Service Execution Assign and Control Delivery Resources	Data Analyst	Resource Requirements	TPC – Deliver Service
Initiate a service request to complete the provisioning process.	Service Execution Assign and Control Delivery Resources	Data Analyst	Service Request	TPC – Deliver Service
Process the service request.	Change Management Authorize and Schedule Change	Change Assessor	Service Request	CCMDB – Change Management
Provision the change in the storage environment.	Deployment Management Perform Deployment	Deployment Specialist	Solution	TPM – Distribute and Install Release
Verify the change in the storage environment.	Change Management Review and Close Change	Change Manager	Service Request	TPC – Deliver Service

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