Discipline: Availability Management
Relationships
Reference Workflows
Availability Management
Tasks
Specify Process Purpose, Scope, Goals, and Capabilities
Communicate and Deploy Framework
Define Process Policies, Standards, and Conceptual Models
Determine Process Data Requirements
Identify Process Roles and Responsibilities
Determine Process Procedures
Determine Process Relationships to Other Processes
Define Measurements and Controls
Assign Process Responsibilities to Organizations
Create Project Proposals
Extract Availability Needs
Define Availability Requirements
Document and Finalize Requirements
Filter Solution Plans for Availability Specifics
Analyze Solution Plans
Optimize Availability Characteristics
Optimize Recovery Characteristics
Define Business Availability Needs
Review Availability Targets of Solution Plans
Negotiate Business Availability Needs
Define Accepted Targets for Availability
Analyze Service Availability Requirements and Business Impacts
Determine Required Measures and Reporting
Compare with Existing Capability
Design New Measures and Reporting/Tools System
Define Procedure and Schedule for Metric Collection
Initiate Change Request
Enact New Measures, Tools, and Reporting
Analyze Changed Infrastructure
Generate and Communicate Reports
Analyze Request for Information
Define and Build Report
Determine Response and Create Plan
Adjust Availability Monitoring Capabilities
Monitor Resources and Services
Identify Need for Analysis
Establish Baselines and Profiles
Flag and Analyze Exceptions
Predict Future Usage
Identify Availability Adjustment Opportunities
Identify Unavailability Incidents
Identify Unavailability Symptoms
Investigate Root Causes of Unavailability
Summarize Unavailability Results
Initiate Change Request to Fix Root Cause
Assemble Planned vs. Realized Availability Levels
Consolidate Components into Integrated Plan
Assemble Current Availability Improvement Activities
Assemble Availability Details for New Services
Assemble Cost Analysis for Considered Availability Options
Assemble Systems Outage Analyses and Pending Reviews
Assemble Availability Benefits of Planned Technology
Review Details with Stakeholders
Initiate Change Request
Publish Completed Plan
Collect Feedback
Recommend Initiatives
Complete Evaluation
Communicate to Stakeholders
Produce Process Measurements
Research Best Practices
Review Existing Documentation
Assess Process Execution
Produce Gap Analysis
Assess Process Framework
Audit Process
Collect Evaluation Results
Monitor Change
Monitor Change
Monitor Change
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