Task: Design New Measures and Reporting/Tools System

Disciplines: Availability Management

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Relationships

Roles	Primary Performer: Availability Analyst	Additional Performers:
Inputs	Mandatory: Availability Metrics Model	Optional: None
Outputs	Availability Metrics Model

Main Description

Measures and metrics should be established such that they can be accurately and easily gathered and assembled by the IT environment. The metrics defined to be gathered should accurately show availability target achievements, breeches, and challenges to agreed availability.