Task: Summarize Unavailability Results
Disciplines: Availability Management
Relationships
RolesPrimary Performer: Additional Performers:
InputsMandatory: Optional:
  • None
Outputs
Main Description

Restate unavailability analysis in summary form. The key objectives from service outage analysis include:

  • Identify underlying causes of service interruption
  • Assess effectiveness of IT support organization
  • Reports detailing major findings and recommendations
  • Initiate agreed recommendations
  • Measurements of improvements from SOA (Service Oriented Architecture)
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