Task Descriptor: Log Problem

Relationships

Roles	Main: Problem Analyst	Additional:	Assisting:
Inputs	Mandatory: Incident Information	Optional: None	External: None
Outputs	Problem

Main Description

Log a new problem record. This problem should be based on a group of recurring incidents, one or more major incidents, faults discovered proactively, or incidents that are currently not related to an existing problem.

Properties

Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management CAM WS - Investigate and Diagnose Problem in Problem Management OMEGAMON - Perform Problem Management TEC - Perform Problem Management TDS - Detect and Log Problem ITM - Problem Management CAM RTT - Problem Management TNO - Problem Management TNM – Problem Management CAM WS - Overall View of a Problem in Problem Management