Work Product Descriptor: Incident Information

Roles	Responsible:	Modified By: Problem Analyst
Input To	Mandatory: Identify Incidents Not Matched to Problems or Known Errors Identify Incident Trends Identify Problem or Service Improvement Opportunity Log Problem Understand Major Incident	Optional: None	External: None
Output From	Identify Incidents Not Matched to Problems or Known Errors Identify Incident Trends Review Supplier Information Understand Major Incident

Information about one or more incidents. Can range from full details of an individual incident through to collated and summarized information about sets of incidents.