• Customer Satisfaction Management Process Owner
• Customer Satisfaction Manager

• Customer Satisfaction Management Process Owner
• Customer Satisfaction Manager

• Assess Process Execution
• Assess Process Framework
• Assign Process Responsibilities to Organizations
• Audit Process
• Communicate and Deploy Framework
• Create Project Proposals
• Define Measurements and Controls
• Define Process Policies, Standards, and Conceptual Models
• Determine Process Data Requirements
• Determine Process Procedures
• Determine Process Relationships to Other Processes
• Identify Process Roles and Responsibilities

• Assign Process Responsibilities to Organizations
• Communicate and Deploy Framework
• Define Measurements and Controls
• Define Process Policies, Standards, and Conceptual Models
• Determine Process Data Requirements
• Determine Process Procedures
• Determine Process Relationships to Other Processes
• Identify Process Roles and Responsibilities
• Specify Process Purpose, Scope, Goals, and Capabilities

The conceptional structure describing the strategic (vision, mission, value proposition), organizational (organizational mechanisms, roles, accountabilities), process (activities, work flows, inputs, outputs), and technology (software, hardware) practices for managing customer satisfaction.

Process Rationale and Direction

• Process Purpose
• Process Scope
• Process Goals
• Process Capabilities

Process Management Information

• Process Policies
• Process Standards
• Process Conceptual Models

Process Details

• Data Requirements
• Tools
• Roles and Responsibilities
• Procedures
• Relationships to Other Processes
• Measurements and Controls