Identify data requirements; including retention and archive requirements. Ensure that procedures capture the required data.

Identify the number of surveys per customer type and ensure specialized surveys are coordinated as to not solicit feedback from the same person or group in excess.

Identify the most appropriate method for communicating customer satisfaction results.  If this is not a standard communication approach, create the communication template.  Tailor the message to the audience and include all relevant content.

Surface additional tool requirements.