Task: Audit Process

Disciplines: Customer Satisfaction Management

Relationships

Roles	Primary Performer: Customer Satisfaction Manager	Additional Performers:
Inputs	Mandatory: Customer Satisfaction Management Activity Data Customer Satisfaction Management Framework	Optional: None
Outputs	Customer Satisfaction Management Evaluation

Main Description

Perform internal or external audits of the process. This includes formal audit exercises against a defined standard, for example, a corporate audit (COBIT®) or a government audit (i.e. FDA, SEC, Sarbanes-Oxley).