Task: Create Incident

Relationships

Roles	Primary Performer: Event Analyst	Additional Performers:
Inputs	Mandatory: Event	Optional: None
Outputs	Event Incident

Main Description

If events indicate an interruption to service or abnormal service operation, create an incident record for the event and send to Incident Management. Include information about the events that prompted the incident to be opened.

More Information

Tool Mentors	TBSM - Correlate Events and Select Response TEC - Correlate Events and Select Response TNO - Correlate Events and Select Response TNM – Correlate Events and Select Response TCIM - Correlate Events and Select Response