Discipline: Event Management
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Reference Workflows
Event Management
Tasks
Assign Process Responsibilities to Organizations
Communicate and Deploy Framework
Create Project Proposals
Define Measurements and Controls
Define Process Policies, Standards, and Conceptual Models
Determine Process Data Requirements
Determine Process Procedures
Determine Process Relationships to Other Processes
Identify Process Roles and Responsibilities
Specify Process Purpose, Scope, Goals, and Capabilities
Log Event
Obtain Configuration Information
Examine Event Context
Handle Duplicate Event
Forward Throttled Event
Check for Related Events
Correlate with Master Event
Create Incident
Determine Criticality of Event
Escalate Master Event
Perform Corrective Action
Provide Corrective Action
Close Event
Determine If Action Restored CIs
Notify Stakeholders
Assess Process Execution
Assess Process Framework
Audit Process
Collect Evaluation Results
Collect Feedback
Communicate to Stakeholders
Complete Evaluation
Produce Gap Analysis
Produce Process Measurements
Recommend Initiatives
Research Trends and Best Practices
Review Existing Documentation
Detect Event
Initiate Change Request
Analyze Event
Establish Priority
Identify Manual or Automated Response
Manage Event Throttling
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