Context

In support of a new TV-based marketing campaign, the development organization has made a change to the company's Create New Customer Web-based application. A change request to upgrade the application on distributed servers in a large Web complex has now been approved by the change management team. Because this change affects over 1,000 servers, Release Management and Deployment Management are  chartered with ensuring a smooth and timely roll out of the new software to meet the start of the marketing campaign.

Description

Steps	Process and Activity	Roles	Work products	Tools
Create plan for release content and packaging.	Release Management Plan Release Strategy	Release Owner	Release Strategy
Create the release package and scripts.	Release Management Design and Build Release	Release Specialist	Release	ITCM – Design and Build Release
Test and accept the release package.	Release Management Test and Verify Release	Release Specialist	Release	CAM WS – Test and Accept Release
Determine the specific roll out schedule and tasks.	Deployment Management  Plan Deployment Program	Deployment Specialist	Deployment Program Plan	ITCM - Plan Deployment Program
Ensure all impacted parties are ready for the new release.	Deployment Management Prepare Deployment Capabilities	Deployment Specialist	Deployment Capabilities
Roll out the new software.	Deployment Management Perform Deployment	Deployment Specialist	Deployment Items	ITCM - Deployment Management TPM - Perform Deployment Management
Verify that deployment was carried out as expected	Deployment Management Verify Deployment and Activate Service	Deployment Specialist	Solution
Perform close loop analysis on release deployment	Deployment Management Review and Close Deployment	Deployment Manager	Deployment Records

Obtaining more information

To get more information, talk to a representative, purchase IBM® Service Management tools, or visit the IBM Service Management page.