Continual Service Improvement
Continuous improvement of services
Relationships
Related Elements
Main Description
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Service Life Cycle Stages

The Continual Service Improvement book describes how to enhance the quality of services over time.  Topics include:

  • The business case for improvement
  • Acting, not just talking about it
  • Analysis  approaches
  • Monitoring and measurement of ITSM
  • Service improvement

The following processes are involved in Continual Service Improvement:

ITIL® practice

Equivalent ITUP Process

7-Step Service Improvement

Service Level Management activities:  

Service Reporting Monitor and Report Service Level Achievements
Service Measurement

This is a part of every process. 

  • In the Establish <process> Framework activity in every process, see the Define Measurements and Controls task. 
  • In the Evaluate <process> Performance activity in every process, see the Produce Process Measurements task.
Return on Investment for CSI

In Service Level Management, see the task entitled "Analyze Service Improvement Feasibility"

Business Questions for CSI IT Strategy
Service Level Management Service Level Management




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