• Incident Models

• Incident Management Process Owner

• Incident Management Process Owner
• Incident Manager

• Assign Process Responsibilities to Organizations
• Communicate and Deploy Framework
• Create Project Proposals
• Define Measurements and Controls
• Define Process Policies, Standards, and Conceptual Models
• Determine Process Data Requirements
• Determine Process Procedures
• Determine Process Relationships to Other Processes
• Identify Process Roles and Responsibilities
• Review Existing Documentation

• Define Process Policies, Standards, and Conceptual Models

• Assign Process Responsibilities to Organizations
• Communicate and Deploy Framework
• Define Measurements and Controls
• Define Process Policies, Standards, and Conceptual Models
• Determine Process Data Requirements
• Determine Process Procedures
• Determine Process Relationships to Other Processes
• Identify Process Roles and Responsibilities
• Specify Process Purpose, Scope, Goals, and Capabilities

• priority and severity classification schemes
• resolution targets
• tables identifying teams to be assigned, by system or service.

Process Rationale and Direction

• Process Purpose
• Process Scope
• Process Goals
• Process Capabilities

Process Management Information

• Process Policies
• Process Standards
• Process Conceptual Models

Process Details

• Data Requirements
• Tools
• Roles and Responsibilities
• Procedures
• Relationships to Other Processes
• Measurements and Controls

• Process Framework