Task: Collect Customer Satisfaction Data and Trends

Relationships

Roles	Primary Performer: Service Level Analyst	Additional Performers:
Inputs	Mandatory: Customer Satisfaction Results and Trends Service Resilience Reports	Optional: None
Outputs	Service Metric Data and Reports

Main Description

In addition to the factual performance results gathered from monitoring data, it is critical to gather the subjective satisfaction of the customer, not only to understand perception but also to gather the trend of satisfaction with the services and agreements as designed.

More Information

Tool Mentors	TSLA - Monitor and Report Service Level Achievements CAM RTT - Monitor and Report Service Level Achievements