Artifact: Service Request Routing Information
Domains: Request Fulfillment Work Products
Work Product Kinds: Data and Information
Relationships
RolesResponsible: Modified By:
TasksInput To: Output From:
Description
Main Description

Details of how the work represented by the service request has been assessed and planned for fulfillment by or to be passed to one or more other processes. The details include:

  • The request classification, including the cases where the request has been re-classified as an incident or a change request
  • The process and specific team or individual where the work has been assigned

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