• Customer Satisfaction Analyst

• Customer Satisfaction Analyst
• Request Analyst

• Aggregate Customer Satisfaction Information
• Analyze Customer Satisfaction Information
• Generate Statistical Reports
• Parse and Categorize Customer Satisfaction Information

• Aggregate Customer Satisfaction Data
• Generate Statistical Reports
• Obtain and Apply Fulfillment Approach
• Parse and Categorize Customer Satisfaction Information

Solicited and unsolicited data concerning customer satisfaction.

• Solicited - Data obtained from service provider initiated collection of satisfaction data. Examples would include forms put in front of users after system interactions, regular review meetings between customer and provider.
• Unsolicited - Any feedback, typically ad hoc and unprompted, from a customer that expresses their level of satisfaction with any aspect of the IT service provision.