• Customer Satisfaction Manager

• Customer Satisfaction Analyst
• Customer Satisfaction Manager

• Collect Evaluation Results
• Communicate to Stakeholders
• Complete Evaluation
• Produce Gap Analysis
• Recommend Initiatives

• Specify Process Purpose, Scope, Goals, and Capabilities

• Assess Process Execution
• Assess Process Framework
• Audit Process
• Collect Evaluation Results
• Collect Feedback
• Communicate to Stakeholders
• Complete Evaluation
• Produce Gap Analysis
• Produce Process Measurements
• Recommend Initiatives
• Research Trends and Best Practices
• Review Existing Documentation

An assessment of the overall performance of the process against the targets set in the process framework and an identification of possible process improvement areas.