Activity: A246 - Formulate Service Improvement Plan
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Formulate Service Improvement Plan Identify Service Issues Investigate Problem Issues Identify Candidate Service Improvement Elements Analyze Service Improvement Feasibility Negotiate and Finalize Service Improvement Plan

Activity detail diagram: Formulate Service Improvement Plan Service Level Analyst Identify Service Issues Investigate Problem Issues Identify Candidate Service Improvement Elements Analyze Service Improvement Feasibility Service Level Analyst Service Review Results Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Identify Service Issues Service Improvement Input Identify Service Issues Service Provider Review Input Service Improvement Plan Customer Input Customer Review Input Service Improvement Input Service Resilience Plans Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Investigate Problem Issues Service Improvement Input Investigate Problem Issues Service Improvement Input Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Identify Candidate Service Improvement Elements Service Improvement Plan Identify Candidate Service Improvement Elements Service Improvement Plan Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Analyze Service Improvement Feasibility Service Improvement Plan Analyze Service Improvement Feasibility Service Level Manager Negotiate and Finalize Service Improvement Plan Service Level Manager Service Improvement Plan Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Negotiate and Finalize Service Improvement Plan Service Improvement Plan Negotiate and Finalize Service Improvement Plan
Work Breakdown

©Copyright IBM Corp. 2005, 2008. All Rights Reserved.