Task Descriptor: Search for Workarounds and Fixes

Relationships

Roles	Main: Incident Analyst	Additional:	Assisting:
Inputs	Mandatory: Incident Problems and Known Errors	Optional: Change Information Configuration Information Event Incident Information Operational Documentation Operational Monitoring Data Problem Information	External: None
Outputs	Incident Workaround/ Fix

Main Description

Search knowledge bases to find workarounds or fixes that may resolve this incident, including known errors (including manufacturer/supplier provided details) and matching or previous incidents.

Validate entitlement to the workaround or fix (based on controls and policies).

Properties

Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable

More Information

Tool Mentors	OMEGAMON - Investigate and Diagnose Incident ITM - Investigate and Diagnose Incident TEC - Investigate and Diagnose Incident CAM RTT - Investigate and Diagnose Incident ITSRM – Incident Management CAM SOA - Event Management and Incident Management TNO - Investigate and Diagnose Incident