Work Product Descriptor: Problems and Known Errors

Relationships

Input To	Mandatory: Obtain Workarounds and Fixes Search for Workarounds and Fixes	Optional: None	External: None

Main Description

All problems and known errors are addressed through the Problem Management process. A "problem" is the unknown underlying cause of one or more incidents; once the problem has been successfully diagnosed and a work-around identified, it becomes a "known error".

Properties

Optional
Planned

Illustrations

Templates	Problem Record Template