Introduction to ITUP

IBM® Tivoli® Unified Process (ITUP) provides detailed documentation of IT Service Management processes based on industry best practices. ITUP is strongly aligned with industry best practices, including the recently released ITIL® V3 best practices.  ITUP gives you the ability to significantly improve your organization's efficiency and effectiveness. ITUP enables you to easily understand processes, the relationships between processes, and the roles and tools involved in an efficient process implementation.   

ITUP contains the following resources:

Process Content 

The processes described within ITUP are closely aligned with ITIL, COBIT, and other ITSM best practices. While IT reference models like ITIL provide high-level guidance for what should be implemented, they do not typically provide detailed guidance on how to do the actual implementation. ITUP contains detailed process diagrams and descriptions to help you understand processes and their relationships, making best practice reference model recommendations more implementable. 

ITUP is based on the PRM-IT, which was jointly developed by IBM Global Services and Tivoli. PRM-IT offers detailed process guidance for all activities that are the responsibility of an organization's Chief Information Officer (CIO), including but not limited to IT Service Management.

Tool Mentors

Tool mentors describe best practices for using IBM tools in the context specific processes. A tool mentor helps you identify which IBM products and solutions to use to execute specific activities and describes in detail how to use these tools appropriately. This guidance enables you to reduce time, effort, and errors, and to get the maximum value out of your investment.

Roles 

IT staff are typically responsible for one or more roles in their job responsibility. These roles are associated with the execution of specific tasks. ITUP Composer describes these roles and responsibilities in detail, and provides tool mentor guidance to enable staff to do their jobs more efficiently and effectively.

Work Products

Work products, often referred to as artifacts, are the inputs or outputs of processes. ITUP describes the work products for each process, as well as additional information like definitions of key terms.

Scenarios

Scenarios describe common problems and best-practice solutions. With these scenarios, you are able to see how to address real-world problems by improving and integrating processes, using the appropriate tool properly, and setting up the necessary roles and responsibilities.

Underlying the ITUP processes are the layers of supporting autonomic technologies. Autonomic computing provides technologies and standards to support and enable the process environments of the IBM Tivoli Unified Process and IBM's IT Service Management offerings.

ITUP is intended for use by anyone who has a role in the implementation and delivery of IT Service Management. IT organizations of varying levels of maturity can use ITUP Composer as a resource to do the following:

• Deliver IT services through well-defined, repeatable processes
• Measure and improve business value
• Tailor IT services to business priorities
• Better utilize investments in system management tools and use the right tool for a given task
• Establish IT as a thought leader - harness key technologies to drive business value