Task: Collect Feedback

Disciplines: Customer Satisfaction Management

Relationships

Roles	Primary Performer: Customer Satisfaction Manager	Additional Performers:
Inputs	Mandatory: Customer Satisfaction Management Activity Data	Optional: None
Outputs	Customer Satisfaction Management Evaluation

Main Description

Collect effectiveness and efficiency feedback from process reports, participants, management, customers, and users. Gather information from other processes that may point to this process as an area needing improvement.