Artifact: Problem Management Framework
Domains: Problem Management Work Products
Work Product Kinds: Framework
Relationships
Description
Main DescriptionThe framework that contains all relevant information about the structure of the "Problem Management" process, e.g. the strategic goals and policies for problem management, the definition of supporting technology, measurements, etc.
Brief Outline

Process Rationale and Direction

  • Process Purpose
  • Process Scope
  • Process Goals
  • Process Capabilities

Process Management Information

  • Process Policies
  • Process Standards
  • Process Conceptual Models

Process Details

  • Data Requirements
  • Tools
  • Roles and Responsibilities
  • Procedures
  • Relationships to Other Processes
  • Measurements and Controls
Illustrations
Templates
Key Considerations
This work product provides general guidance for the entire process and may be referenced by any task within this process.