Task: Assess Process Execution

Relationships

Roles	Primary Performer: Service Execution Manager	Additional Performers: Service Delivery Manager
Inputs	Mandatory: Service Execution Activity Data Service Execution Framework	Optional: None
Outputs	Service Execution Evaluation

Main Description

Assess process execution and performance; specifically against SLAs and effect on business. Assess all aspects affecting process execution, including tool, data, procedures, interfaces, communication, costs, meetings, training, skills, reporting, staff levels, and organization structure.