| Main Description |
The collection of all information and items which a user generates and sends to the IT endeavor in furtherance of their
need to receive the committed service. Examples include:
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Sequences which invoke transactions or other kinds of service (typically from an application). They may or may not
be accompanied by user data.
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Contact, via human or electronic channels, which represent:
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requests for information
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expressions of any apparent fault (which might become an 'incident')
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service requests
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