Artifact: Customer Input

Domains: Unclassified Work Products, Customer Satisfaction Management Work Products

Relationships

Contained Artifacts

Customer Review Input

Roles

Responsible:

IT Customer

Modified By:

Change Owner

Tasks

Input To:

Analyze View Modification Request
Determine Service Catalog View Requirements
Investigate Problem Issues

Collect Feedback
Collect Feedback

Output From:

Document Change Issues

Description

Main Description

The interactions from any customer of IT to any IT process which relate to the any aspect involved in the lifecycle related to the establishment and performance of the "IT product" -- that is, the services and solutions. The interactions include:

Needs and requirements
Contracting for IT services
Establishing service level targets, and reviewing achievement against those targets
Participation in testing and other acceptance activities
Payments
Satisfaction input