Artifact: Customer Satisfaction Issue Resolution Directives
Domains:
Customer Satisfaction Management Work Products
Work Product Kinds:
Directives
Relationships
Roles
Responsible:
Customer Satisfaction Analyst
Modified By:
Customer Satisfaction Analyst
Customer Satisfaction Manager
Tasks
Input To:
Verify Issue Resolution
Output From:
Close Resolution Issues
Execute Resolution Plan
Verify Issue Resolution
Description
Main Description
Instructions or requests to any IT process for the resolution of a customer satisfaction issue, under the coordination of an overall issue resolution plan.
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