Artifact: Customer Satisfaction Input

Relationships

Roles	Responsible: Customer Liaison Customer Satisfaction Analyst	Modified By: Customer Satisfaction Analyst
Tasks	Input To: Aggregate Customer Satisfaction Data Receive Customer Satisfaction Input Receive Unsolicited Customer Satisfaction Data	Output From: Receive Customer Satisfaction Input Receive Unsolicited Customer Satisfaction Data

Description

Main Description	Feedback (solicited or unsolicited) from customers regarding IT performance. This is used to measure and manage customer satisfaction issues and trends.