Task: Receive Unsolicited Customer Satisfaction Data

Disciplines: Customer Satisfaction Management

Relationships

Roles	Primary Performer: Customer Satisfaction Analyst	Additional Performers:
Inputs	Mandatory: Customer Satisfaction Input	Optional: None
Outputs	Customer Satisfaction Input

Main Description

Receive and record unsolicited feedback from customers. This may happen at any time, but typically happens after a customer has had a particularly good or bad experience with an IT service.