Task: Match Workload to Demand
Disciplines:
Service Execution
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Relationships
Roles
Primary Performer:
IT Operations Analyst
Additional Performers:
Service Delivery Manager
Inputs
Mandatory:
Integrated Work Schedule
Resource Status
Workload Information
Optional:
None
Outputs
Integrated Work Schedule
Maintenance and Replenishment Data
Workload Information
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Main Description
Determine which resources are overloaded and which are underutilized.
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More Information
Tool Mentors
TIO - Assign and Control Delivery Resources
TWS - Assign and Control Delivery Resources
SA - Assign and Control Delivery Resources
TSM - Assign and Control Delivery Resources
SVC – Assign and Control Delivery Resources
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