Artifact: Service Request Reports

Relationships

Roles	Responsible: Request Manager	Modified By: Request Administrator
Tasks	Input To: Identify Records of Interest Monitor Service Metrics Scan Status of Service Requests	Output From: Generate and Communicate Reports

Description

Main Description	Any reports that reflect the status of service requests with the purpose to control the quality of service fulfillment, the compliance with existing SLAs, for planning purposes and as a basis for improvements.